Forth

Your account 13

• Can I delete my account?
• Can I download my receipt?
• Do you have a demo account?
• How do I activate my kit?
• How do I export my results?

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Postage and Returns 10

• What is Tracked 24?
• Why haven’t I received my test kit yet?
• How long will it take for my test kit to arrive?
• How do I package my sample so it’s secure for delivery?
• Do you offer free return postage?

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Blood Sample Collection 22

• Can I collect my sample while on medication?
• Can I send my sample during a Bank Holiday?
• Do you have an instruction video?
• How do I reschedule my phlebotomy appointment?
• How do I book an appointment within a clinic?

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About our tests 24

• Can I add more biomarkers to my test?
• Where do I keep my kit if I am not ready to take the test yet?
• Are your tests available to be purchased as a gift?
• Where can I see what biomarkers are included in my test kit?
• Can I amend my order after purchase?

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