Postage and Returns

What is Tracked 24?
Tracked 24 is a Royal Mail postal service where parcels are normally received within 1 working day, but can take up to 2 working days in a small percentage ...
Fri, 1 Aug, 2025 at 9:08 PM
Why haven’t I received my test kit yet?
Our test kits are dispatched by Royal Mail Tracked 24 and usually will arrive within 1-2 business days. Very rarely, kits may be delayed within the postal s...
Fri, 1 Aug, 2025 at 9:12 PM
How long will it take for my test kit to arrive?
Our test kits are dispatched within 1 working day via Tracked 24 and usually arrive within 1-2 working days. If purchased before 2 pm, your test kit will be...
Fri, 1 Aug, 2025 at 9:14 PM
How do I package my sample so it’s secure for delivery?
Once you have collected your sample, ensuring the tube lids are clicked securely on and labelled the tubes with your completed labels, please place your sam...
Fri, 1 Aug, 2025 at 9:16 PM
Do you offer free return postage?
Yes. All of our tests come with a Royal Mail Tracked 24 envelope so you can return your blood sample to our lab free of charge.
Fri, 1 Aug, 2025 at 9:17 PM
Is delivery free of charge?
We charge a small fee for postage and packaging. Our standard delivery option is Royal Mail Tracked 24, which provides end-to-end tracking so you can see wh...
Fri, 1 Aug, 2025 at 9:18 PM
Is your packaging discreet?
Yes, our kit will come inside a discreet grey or white plastic envelope with no branding or indication of what is inside.
Fri, 1 Aug, 2025 at 9:19 PM
How soon do I need to post my sample to the lab?
It is absolutely essential that the blood sample is posted to our lab within the pre-paid envelope on the day the sample is taken, in time for that day'...
Fri, 1 Aug, 2025 at 9:20 PM
Do you post internationally?
We're afraid we can only provide our service to those living in the UK at this time. We are hope to offer our service to other countries in due course a...
Fri, 1 Aug, 2025 at 9:21 PM
How will I know if my sample has arrived?
Please do not worry, we will email you and send an SMS message to confirm when your sample has arrived at our lab. We also provide a Tracked24 return so you...
Wed, 6 Aug, 2025 at 8:47 PM